-Return Policy
We hope you ADORE everything you buy from us, but we understand that sometimes a return is necessary.
RETURNS:
- All approved returns are for MERMAID COVE CREDIT only, no cash refunds will be given. The credit will be equivalent to the purchase price minus any shipping costs. Mermaid Cove is NOT responsible for return shipping cost.
- Jewelry, leggings, Outlet items, and sale items are final sale and non-returnable.
- Returns may be shipped back to Mermaid Cove at the address below for a store credit — or — may be taken to any Mermaid Cove store and it will be exchanged or a credit will be issued.
- Returns must arrive at Mermaid Cove within 2 weeks after order delivery date (14 Days)
- All items reduced 20% or more are Final Sale. No returns or exchanges.
- All returned items must have the original tags attached and accompany your invoice. We cannot issue a credit without an invoice.
- Items must be unworn, unwashed and free of any odor. Any returns that appear to be worn, washed, or have an odor will be refused.
- Any refused returns will be donated to a local charity or shipped back to the customer, at their expense.
- Online purchases may be returned via the address below
- Shipping Fees are NOT refundable
DAMAGED OR DEFECTIVE ITEMS:
- In the event an item is defective or damaged customer must email support@mermaidcoveboutique.com within 3 days of delivery. Pictures of the defective area must be included in email along with customer information. Mermaid Cove will contact customer with instructions for return. No damaged or defective items will be accepted after 3 days of delivery. No exceptions.
Mermaid Cove Boutique
Attention: Customer Returns
6102 East Oak Island Drive
Oak Island, NC 28465
Events
Our upcoming events!
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17 Dec
New App Live at 6PM!
Tuesday, December 17th
Mermaid Cove Boutique App
We are so excited to launch our app, with everything you have been looking for! Join Steph at 6 PM Tuesday as we do our first live event!
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New Arrivals Live
Every Tuesday @ 6PM
Mermaid Cove Boutique App
Join us at 6PM to see this week's new arrivals! Every Tuesday at 6PM.
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Mermaids' Top Picks Live
Every Friday @ 6PM
Mermaid Cove Boutique App
Join us every Friday at 6PM to see our Mermaids' Favorite Top Picks for the week!